Customer Comments
30 great word of mouth marketing experts.
Listen. Share. See them live at Gaspedal’s Word of Mouth Supergenius: The “How to be Great at Word of Mouth Marketing” Conference — http://www.gaspedal.com/supergenius
As we gear up for Word of Mouth Supergenius: The “How to be Great at Word of Mouth Marketing” Conference on December 16 here in Chicago, our fantastic presenters are sharing some word of mouth tips as previews for the day’s 12 how-to classes, 12 real-world case studies, and 6 brilliant author sessions.
Our amazing lineup of speakers includes word of mouth supergenius Lindsay Lebresco, who worked as Public Relations and Social Media Manager at Graco Children’s Products before recently joining Converseon as Account Director and Chief Mom Officer. She’ll be hosting the class, “How to Respond to Feedback, Posts, Comments, and Reviews” and offered up these great tips as a preview:
1. Choose a great responder. When customers are upset, it takes a special person who’s passionate about what they do to convert a former critic into a new fan.
2. Monitor the conversation. Lindsay recommends having at least a basic monitoring program in place, as well as a good way to filter that information for the most relevant conversations.
3. Keep it public. If you’re taking the initiative to fix a problem and make someone’s day, why not do it where the whole world can see it?
Duration : 0:6:3
My mother’s book, listed on Amazon, has been reviewed by several newspapers and magazines. Only a short sentence from the Columbia Journalism Review is listed. How does she get Amazon to list more editorial comments, for example, from the Kansas City Star? Please note: An "editorial review" from a published source is different from a "customer review." Yahoo answers to a similar question confused a customer review, which is relatively easy to post, with the more difficult task of how to get Amazon to post comments from published sources. THANKS!
I have a feeling the type of review you’re referring to gets posted on Amazon only as part of a marketing strategy. Does your mother have an agent or a publicist? She should ask her publisher or agent to work on this for her; let them earn their percentage of her sales.
Customer comments about our handmade soap. Farmer’s market customers.
Duration : 0:1:26
Brightree is the fastest growing provider of business management solutions in the Home Medical Equipment (HME) and Durable Medical Equipment (DME) market. In 2006 Brightree expects to process over $1 billion in claims and add a new customer approximately every other business day. Brightree is the only solution of its type endorsed by the 2,200+ member VGM service organization.
Because the DMERCs use asynchronous dial-up technology, the process was time consuming with frequent dropped connections. As their customer base increased, the issue of re-connects for dropped connections intensified.
In addition, the challenge of payor specific edits was continuing to affect the current application as more and more payors became supported. Each of these requests to generate a claim in the format required by the payor required a new release of the software. These challenges pushed Brightree to find an automated solution that accommodated the EDI claims submission requirements of the DMERCs and provided a more timely solution to payor specific edits.
The Brightree Solution
Brightree made the decision to replace their manual system with the partnered Bostech and Radley solution, ChainBuilder-EDI. Brightree now has the capacity to produce, verify and automate all of the processes related to EDI. With the provided EDI Mapper, Brightree has the flexibility to produce a standard EDI document with verification. Brightree can optionally add or change information that is required for a specific carrier, without the need to hard code the solution. Claims start from the Brightree application through a web service and claim generation is placed in an EDI Scheduler for immediate transmission. Upon completion, status is returned to Brightree along with any relevant reports for that transmission. Data movement is scheduled for every customer with automatic reports available to the Brightree customer.
While the flow and reporting of data was a significant improvement, the ChainBuilder EDI solution also resolved the two key criteria for selecting the product: the ability to handle specific insurance carrier’s specifications in a mapping situation rather than hard coding and the automation of the DMERC’s dial-up async access.
“Brightree is a progressive medical claims processing software company. We are known in the industry for aggressively leveraging technology to speed and automate business processes” comments Brightree’s IT Manager, Mike Durnwald, “The solution has helped us meet our EDI goals by removing all of the manual processes from our eCommerce processing. It has allowed us to standardize our processes and produce faster claims, and in turn, helped us better meet the needs of our clients.”
The Partnered ChainBuilder-EDI Solution for B2B Processing
The Bostech/Radley ChainBuilder-EDI solution is a standards-based B2B platform that provides the reliability, availability, and performance required to connect your business to your customers, suppliers, and partners. The solution makes it easy to deploy, manage, and implement application-to-application integration and other B2B business processes. Graphical user interfaces simplify ease of use with intuitive navigation. Job scheduling allows for unattended processing and user definable processes.
ChainBuilder-EDI supports traditional and emerging EDI standards (including EDIFACT, ASC X12, ODETTE, VDA, XML, and subsets), the dynamic requirements networks (including internet, VANs, protocol connections, user defined communication), extensive communication protocols (including ftp/s, http/s, bisync, AS2 and point-to-point) to create a progressive B2B solution for clients.
The five supported areas of the ChainBuilder EDI solution are the Mapper, Scheduler, Document Journal and processing of Purchase Order and Shipping requests.
The EDI Mapper facilitates point and click translation of incoming and outgoing EDI messages via a graphical user interface to map data from source format to target format. The Mapper includes predefined EDI standard documents that can be used as the basis for trading partner specific mapping requirements making mapping even easier.
The EDI Scheduler controls the automation and execution of user-defined jobs for unattended processing, reducing dependence on manual user interventions. Built-in email alert mechanisms send processing logs and audit trails to users when jobs complete, that includes exception-based event processing with configurable re-try attempts.
The Document Journal generates human readable reports matching inbound/outbound documents to originating outbound/inbound documents based on the control numbers contained in the EDI data file. The journal can reprocess or resend any data stored in any archived document.
Purchase Order Processing is an important component of any business. While EDI automates the receipt of purchase orders, the reliable and accurate processing of those orders is critical to the success of your organization. The EDI solution stores purchase order information, any changes and acknowledgments and eventually converts the purchase order information directly into an invoice.
To streamline and verify the Shipping Process is the last yet critical step business documents take to get your products to your customers. ChainBuilder-EDI will populate customer’s shipment transactions, generate labels, and maintain and send shipment notices.
Kristen Pucket
http://www.articlesbase.com/technology-articles/enterprise-application-integration-a-case-study-93716.html
Tom Leung describes how to implement a variety of testing scenarios using Website Optimizer.
http://www.google.com/support/conversionuniversity/
Duration : 0:25:26
Morgan and Phillip have had an okay night out on the town… but will Morgan hopefully feel better soon? Maybe some customer comments will help him out… maybe?
Duration : 0:6:32
I had sent an email to the corporate office of a big company about my experience at one of their stores and about one of their employees. I had to leave my information (name, address, #) and just wanted to know if the employee will see all that info about me. I’m pretty sure they can’t but I’m curious. I don’t want this guy showing up at my door.
They shouldnt see your personal information. The company usually just uses it so they can respond to you.
Blogging has become an impulsive contemporary art for careerists. Should you develop your own blog or shouldn’t you. Will it help or hurt your career? Let me present this canvas to you as a primer of sorts to think about this issue.
Much of my career practice and coaching involves an organizing thought: It’s your worklife mission, your vision. For years I coached and, some would say, admonished my clients to take ownership of their career paths as they work for someone else. When you do not own the business, one of the greatest ways you can help or hurt your career centers around your own online and offline reputation. With so many choices and so much information at the click of a computer key we may feel information overload no matter what our career field might be. We may also feel empowered to create or destroy.
What’s easy can be fun or dangerous. In a matter of minutes you can set up your Blogger, WordPress, Typepad or related blog site. And the minute you post? Your words can be accessed by billions of people around the world. No Web designer needs to be hired. No technical guru at x dollars an hour has to listen to and potentially kill your ideas. You own this medium. You have freedom. You can say or site anything. There’s no waste of time and no need to white-board everyone else’s ideas.
It’s so easy but don’t let the impulsive ease of blogging let you forget about the eyes that watch your art, your views, your passions, protests, observations and objections.
How might this medium help – or hurt – your career direction and path?
How it can help:
1. You have an audience. Keep it positive.
Blogging may add to the company’s brand and your position as an authority or subject matter expert within your company or your field. Jane S. worked at a powerful, regional advertising company. She cleared her personal blog through her boss, her boss’ boss and her company human resources department. They said she didn’t have to but with my advice she did. During a recession she has received two promotions and her blog has since been incorporated into the main site of the corporation because of its powerful, business development prowess. She says, Now 40 percent of my time is incorporating my personal brand or blog into the company’s brand with the complete blessing of the executive team.
2. Paint the right picture. Drive customer confidence.
As you cite critical sources and make intelligent, important observations your personal blog augments your position within your company and promotes your company. You never bash your company. You can be yourself and be authentic. James P., a salesman, asked for permission from his company to comment on his business travels and business adventures as a technology sales consultant Customers love the funny, idiosyncratic stories. James says, My blog has been a business generator for the company and earned me four speaking engagements on behalf of the company and four speaking engagements locally that were sponsored by local sales networking organizations. I can’t believe it. It’s made me kind of recession-proof in my career. His first book is being self-published and his company uses him to teach and train all new sales personnel.
3. Get a raise and a promotion. Defend the faith.
Blogging helps you document and publish your ideas while associating with great people. Again, Alice P. published her blog under a pseudonym two years ago. Today she has kept the quirky observations about life, travel, art and kids quite eclectic. Her blogging has incorporated funny observations about office life without offending anyone at work. It’s been serialized by the company and referred to. The CEO thought her site should be commented on, featured and linked to by the company to help with esprit de corps. Alice states, “Now I have an in-house company editor who helps me promote and publish my blog. We’ve added videos and more fun stuff. The company pays me monthly. She keeps her comments happy, funny and still personal.
How blogs can hurt:
1. One small step. Negative posts can be fatal.
Blogging can open you up for many legal, liability and employment questions, problems or crises. Last year, Jim C. came to me after he had posted a rather nasty post on his Top Ten Worst Retailers in the World blog. His company did business with two of those retailers and as nosy or highly sensitive corporate personnel found out about his lambaste it caused a rift at the company. According to Jim, This year for other reasons I was let go. It was not the economy. I crossed the line.
2. Pictures tell a thousand stories.
Larry seemed to pipe up at work a lot about things that bothered him. So he decided to publish a seemingly anonymous blog. As a techy he posted hundreds of comments on political ideas, people he thought should be impeached and railed against what he considered bad taste and fashion. He did this anonymously under a lot of different names. But when he decided to take pictures at the year end Christmas party and publish captions that offended nearly everyone, he was, well, suspended without pay forever (fired).
3. Beautiful art can be destroyed.
Craig became disillusioned after an 18-year career. Nearing retirement, his company had promoted three people younger than him to the technology director level. Years ago he had engineered their Web presence. Knowing that having no blog presence left his company vulnerable, he found it increasingly interesting and titillating when he created a blog presence, added negative comments to company products and dumped a list of customer complaints onto the proverbial, anonymous IHATEXCOMPANY.com, the site a former employee developed to stick it to the man. Under pressure, the IHATEXCOMPANY.com author faced legal entanglements and gave up Craig’s name as a blogger. Now Craig is in litigation. It’s not looking good.
Imagine you’re an artist like Michelangelo dipping brush to paint; a seemingly limitless creative well. You’re halfway done with your masterpiece, the signature of your worklife and rather spiritual mission. As you take your impossible position on the scaffold to paint more of the Sistine Chapel you have a thought. Imagine you could destroy your Sistine Chapel with one strike of the match. Like the great artist, blogging can help you take ownership of your career and worklife vision. Of course, it can also be just for fun too. But let’s also realize you, like the great artist, have the power to create or destroy your career future with just a few strokes or decisions.
Make sure you know your audience and you understand the potential impact of your newly minted blog posts. It could make a lasting impression and a permanently positive or negative impact on your career picture. Paint yours. Paint it well.
http://www.rss-announcers.com
http://www.instant-blog-and-ping.com
Babar
http://www.articlesbase.com/internet-marketing-articles/the-pros-and-cons-of-blogging-your-career-direction-and-path-724643.html
Steve received some disgraceful service from Maplins Electronics in Eden Walk Shopping Centre,
Kingston, London yesterday and went off on a rant about the unfortunate incident this morning. He’s right to highlight it because far too many people put up with unacceptable, lazy service in shops. From Steve’s blog on the LBC website:
“Why do people put up with poor service in shops? Well not me – if I get treated poorly I’ll take my business elsewhere. If they can’t be bothered to treat me politely, I won’t hand over my cash.”
Well said Steve, and well done on getting your money back. Everybody needs to follow Steve’s example. If the service is dreadful, shop elsewhere. If the queues are too long, dump your shopping basket on the counter and go elsewhere.
Listen to Steve Allen live:
Monday to Friday 5-7am and
Sunday 8-11am on 97.3 FM (London) and
Sky 0124 or http://www.lbc.co.uk
Listen to Maplin’s statement on Steve’s shoddy treatment here: http://uk.youtube.com/watch?v=u93EesSipNM
Duration : 0:10:8
Hours and days I can work
What type of person I call I work best with